FAQ - Frequently Asked Questions

Why hello there! Got some questions? Need some answers? Let's see if we can help! We tried to FILTER out what you don't need, and kept the rest.

How do I return a product?
I NEED U  to please contact us to receive a return address label. Please email us at create.simple.co@gmail.com (Or you can realize that it's the best product you have ever received and you not only want to keep it but also only buy items like that again. Wow, you’re so cool.)

Do you ship to my country?
Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country.

How much do I pay for shipping?
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country, and weight of items ordered. IF I RULED THE WORLD, it would always be free. Sigh.

How is my order shipped?
All orders are shipped through Shopify based on weight and location. We try to find the best prices for you.

Can I track my order?
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the package GO, GO!

When do I receive my order?
Please expect 2-4 weeks to receive your order. We always hope to get them to you sooner, however sometimes we can only RUN so fast, ya know?

Accepted payment methods?
We accept a wide variety of payments. Not just TWO! THREE! Please scroll to bottom of site page to see all options we have. 

Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

Can you send my order as a gift for customs purposes?
No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price.

Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.

Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by phone or e-mail.

Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.

Did my order go through?
An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add create.simply.co@gmail.com to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!

My order is missing.
Contact us and we will sort it out for you. It best not be LOST.

Some pieces are missing from my order.
If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it.

What is your returns policy?
You have the right to cancel your purchase within a period of 30 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

How do I find the right size?
See size chart.